[Distributor] Eco Plan Co., Ltd. 21
[Name of manager] Hiroto Tomatsu
[Zip code] 411-0915
[Location] Ecodog, 1st floor, Hattori Building, 99-2 Matoba, Shimizu-cho, Sunto-gun, Shizuoka
[Telephone number] 050-5370-6106 (Closed on Tuesdays and Wednesdays, 10: 00-17: 00)
[FAX number] 055-928-6434
[Application expiration date]
● It will be 7 days after applying for the product.
Campaign products are only available during the campaign period.
● If the product is out of stock after applying for the product, please contact us and cancel it.
We will ask you if you would like to wait until it arrives.
In case of cancellation, we will inform you of the arrival time in the case of our products, so if you wish, please apply again after arrival.
If the item is backordered, we will contact you as soon as it arrives, so we will ship it according to the payment method you have decided.
● Some products have been discontinued due to circumstances after applying for the product.
We apologize for the inconvenience, but we will cancel the discontinued products.
Payment and delivery of goods
● It will be prepaid in our cart.
● For credit card payment
In principle, we will ship within 7 business days.
* If the examination is NG, you may be asked to change to another payment method.
* Customers who order the same product more than once, or customers who order more than our stock, may take 1 to 2 weeks to ship the product. Please note that we will remove the information by email. Before shipping the product, we will contact you by email to confirm the shipment.
[Sales quantity restrictions, sales conditions, etc.]
If there are restrictions on the sales quantity or other special sales conditions, they will be stated when the product is displayed.
Charges other than the product price
[Explanation of charges other than the product price]
● Packing and shipping fees
・ Packing and delivery fee is 500 yen per package in Japan (excluding Okinawa and remote islands). For details, see "About shipping and shipping ."
・ No credit fee
Please contact us within 7 days after the item arrives.
[Return / Exchange]
If you wish to return or exchange, please contact us by email or phone.
Customers are responsible for any returns due to customer convenience.
If there is a shipping error or defective product in our shop, we will bear it.